Job Title: Alarm Technician

Position Summary:

Marmic Fire and Safety is seeking a skilled and detail-oriented Alarm Technician to join our team. The Alarm Technician will be responsible for installing, maintaining, and repairing alarm systems, ensuring the highest standards of safety and functionality for our clients. This role involves working on various types of alarm systems, including fire alarms, intrusion alarms, and monitoring systems, while providing exceptional customer service and technical support.

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

Employee Ownership Program.
Weekly paychecks
Pay progression based on performance and NICET certification advancement.
Company-paid training programs and on-the-job training.
Potential for a sign-on bonus.
401K plan with up to a 4% company match.
Medical, Dental and Vision Insurance effective the first of the month following your start date.
Tele-health services if healthcare coverage is elected.
Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
7 Paid Holidays.
Company vehicle with maintenance care and fuel card.
Company cell phone and IT tools.
Uniform and boot allowance.
All necessary tools and equipment to perform your job.

Core Responsibilities:

Installation and Maintenance:
1. Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.
2. Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
3. Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
Technical Support and Service:
1. Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems.
2. Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
3. Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
Documentation and Reporting:
1. Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
2. Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes.
3. Keep detailed logs of client interactions and service history for ongoing client support and reference.
Customer Service:
1. Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
2. Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
3. Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.
Compliance and Safety:
1. Adhere to all safety protocols and industry regulations while working on alarm systems.
2. Ensure that all installations and repairs comply with relevant codes, standards, and company policies.
3. Stay updated on industry trends, new technologies, and best practices related to alarm systems.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications:

High school diploma or equivalent. Technical certification or training in alarm systems, electronics, or a related field is preferred.
3+ years of experience as an alarm technician or in a similar technical role, with hands-on experience in installing and servicing alarm systems.
Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
Valid driver’s license with a clean driving record.
Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Qualifications:

NICET certification or training in alarm systems, electronics, or a related field is preferred
Basic knowledge of AC/DC circuitry, associated low voltage systems.
Basic knowledge and experience with Electrical Systems and Alarms

Equal Opportunity Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who We Are:

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.

After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.

Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

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