The Branch manager is responsible for total branch performance in accordance with company policy and procedures. Create and execute the branch business plan. Ensure store profitability and manage and develop branch personnel. Plan, implement, and manages areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the branch.

Customers

Duties include:

Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
Stay abreast of competing markets, development, building, etc. in the community and surrounding areas. Contact contractors/developers etc. in pursuit of business.
Maintain contact and friendly relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise.
Direct and coordinate counter and outside sales (if applicable) efforts.
Assist in account development. Direct sales program to develop new markets. Make joint calls with salesmen as needed.
Coordinate counter maintenance, merchandising and promotional activity.
Set branch pricing and direct quotation activities (if applicable). Keep computer price matrix current.
Manages freight expense, customer discounts, and pricing to maintain profit levels.
Successfully resolve customer issues timely and professionally.
Maintain positive attitude towards customers and associates by being friendly and courteous. Provide customer assistance as needed. This will include over the counter, over the phone, etc.
Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Understand product applications and help customers in their selections.
And Other Duties as Assigned

Operations

Direct warehouse operations. Maintain necessary inventory levels, order materials, route deliveries and pickups.
Review daily reports, taking appropriate action as needed.
Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
Manages workflow to assist staff in balancing priorities, providing backup support if needed and otherwise ensuring that all work is accomplished with an appropriate sense of urgency.
Be willing, able, and capable of performing any branch job function as needed.
Maintain branch security, opening and closing of branch, oversee cash deposit activity.
Attend periodic branch manager's meetings.
Coordinate annual inventory and manage branch inventory status Including but not limited to; cycle counts, demand, trends, min/max calculations and approve RMA’s.
Reconcile inventory discrepancies and adjustments
Negotiate pricing and issues with vendors in conjunction with purchasing and sales management
Helps plan/maintain facility layout to promote safety, security, and productivity while leveraging available space.
Ensures facility is maintained in a neat and professional manner.
Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement.
Annual update and coordination of Emergency Preparedness Plan.
And Other Duties as Assigned

Financials

Responsible for the cost effective requisition supplies of needed equipment, supplies, and outsourced services with acceptable suppliers.
Develop sales and expense budget for the branch operations
Analyze and evaluation of activities, costs, operations, budgets and forecast data to determine branch progress towards stated goals and objectives. (or to maintain a competitive edge in the marketplace)
Direct accounts receivable activities for branch. Ensure collection calls are made and outstanding debt is collected. Check credit, open new accounts. Work with Credit Manager as needed.
And Other Duties as Assigned

Employees

Assign and directs all work performed in the branch and supervises all areas of operation in accordance with established company policies/procedures, objectives and applicable laws.
Through management decisions, communication and behavior, creates a culture and a team that works together to meet customer needs and achieve desired results.
Anticipates staffing requirements to meet operational needs.
Participate in the recruiting and interviewing process of new employees.
Oversee training as well as identify and foster development opportunities for all branch personnel as required or needed.
Periodically evaluates the performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.
Become familiar with associate handbook. Ensure policies and procedures are communicated and followed.
Ensures the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained.
Ensures all technicians receive appropriate/required safety training for forklifts, wire-cutting machines, etc. and appropriate/required vehicle/equipment inspections are completed regularly.
Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
And Other Duties as Assigned

Qualifications

Must have strong work ethics
Must be well organized and a self-starter
Must be able to comply and enforce company policies and procedures
Detail oriented, professional attitude, reliable
Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch
Possess strong management skills
Possess strong problem solving skills
Ability to communicate professionally and effectively with customers, employees and executive team verbally and in writing
Ability to develop customer relationships
Ability to speak and write English. Fluent in Spanish preferred.
Ability to work independently and leading a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Ability to interact professionally in high stress situations

Requirements

Possess Bachelor’s Degree and/or 3 years experience in upper management. Have 5 years experience in the field of sales and/or service. Pass pre-employment background and substance abuse screening upon hire and throughout employment.

In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

Collaborative work environment
On-the-job training and company paid training programs
Teledoc services, if Healthcare coverage is elected
401K Plan
Vision
Life
Dental
Accidental and Critical Illness
Long-Term and Short-Term Disability
Vacation
PTO
Paid Holidays
Company Cell Phone and additional IT requirements available for this role
Company Uniforms
*In addition, this position offers a company vehicle, with maintenance care and fuel card and the necessary tools and equipment to perform the job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.

In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.

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