Job description

About the Company

Fire Pros, LLC., is a leader in the fire protection industry serving Michigan for over 30 years. Fire Pros has office in Grand Rapids and Novi, with an excellent team of 80+ employees who are responsible for the inspection and installation of kitchen fire suppression systems, fire extinguishers, fire alarms, sprinkler systems, and other fire protection services. We strive to provide our customers with the highest quality services to help keep them fire safe and code compliant. Fire Pros has an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the state.

About the Position

Fire Pros is looking to hire a Scheduling Coordinator that will work closely with our management team. This is an essential position within our organization. The ideal candidate will have a can-do personality, be well organized, extremely detail focused and have excellent communication skills. This position requires a high energy candidate that can make over 50 outbound calls daily to our customers.

Responsibilities

· Continually call our large customer data base to schedule appointments

· Develop daily routes by geographic area for technicians that meet revenue expectations

· Field emergency service calls and reroute existing technicians based on geographic location and availability to fulfill the customer's needs

· Obtain information from customers for necessary inspections and repairs

· Data entry of customer information

· Answer customer calls to schedule inspections, repairs and emergency services

· Provides technicians guidance as needed

· Review reports daily to ensure workload is being managed properly

· Other duties may include, but not limited to, reviewing inspection reports, sales, filing, faxing, copying, etc.

Qualifications

· MUST have experience in a fast-paced outbound call center, telemarketing and or dispatching

· Previous clerical or administrative experience required

· Excellent verbal, written and customer service skills. Detail oriented is a must!

· Takes initiative, pursues opportunities, and tackles goals

· Proven ability to oversee an essential business function and meet goals/deadlines

· Experienced in a fast-paced, team-based environment

· Ability to handle stressful situations

· Must be very analytical and have excellent problem-solving skills

· Self-Starter with great organization skills, especially time management skills

· Superior customer service is required

· Prioritizes and performs a variety of concurrent tasks

· Has excellent attendance and can handle responsibility

· High School Diploma or equivalent experience

Benefits:

· 401K with a company match

· Medical, dental, and vision insurance

· Vacation and Personal time

· Paid holidays

· Profit Sharing

· Company paid Short and Long-Term disability and Life Insurance

Employment is contingent upon successful completion of a background investigation and a Pre-employment drug screening. No phone calls please.

Fire Pros, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fire Pros, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Type: Full-time

Fire Pros jobs

SCHEDULING COORDINATOR