Job Title: Affiliate Relations Specialist
Position Summary:
The Marmic Affiliate Relations Specialist is responsible for the recruiting, contracting, administration and general support of Marmic’s subcontracted Affiliate Network. They will ensure recruiting processes are followed while working with other team members to maintain a strong and diverse service network with emphasis on professionalism and service execution.
Core Responsibilities:
- Support operations by recruiting new affiliates for areas of coverage needed
- Ensure all contracts are received, updated and current
- Manage and update COIs, licenses and any other required subcontractor paperwork
- Train (or retrain) affiliates as required in the usage of the company software portal
- Resolve any concerns or issues from affiliates as prompted
- Maintain a strong business relationship and general rapport with our service partners
- Support operations in the execution of monthly KPI’s by ensuring affiliates are responsive
- Work with mapping software to ensure a minimum of primary and secondary coverage across the major MSAs and beyond
- Utilize affiliate network management and oversight as a means to develop a pipeline of business partners for acquisition targets via business reviews and ongoing dialogue
- Support Acquisitions Integration team as required
- Ensure all affiliates are engaged and supported through company wholesale opportunities
- Support operations for emergency situations whereby immediate coverage for an individual customer site
- Support branches by way of coverage maps and territory breakout to better ensure gaps in coverage or service lines are documented and maintained
- Create bulletins and communications as needed to ensure training and other associated activity with the service network is administered as required
- Meet or exceed all departmental KPI’s as assigned
- Maintain professional quality relationships with Branch and Affiliate Partners at all times.
- Other duties and projects as designated
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- Prior sub-contractor management experience preferred
- Must be highly organized
- Must have strong work ethic
- Must be well organized and a self-starter
- Detail oriented, professional attitude and reliable
- Extremely proficient in Excel, Google Sheets, Microsoft Word, and Google Docs
- Possess strong problem-solving skills
- Ability to communicate professionally and effectively
- Ability to develop strong working relationship with subcontractors and internal team members
- Ability to speak and write English.
- Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Ability to interact professionally in high stress situations
- Able to shift focus from proactive to reactive activity on a daily basis
- Excellent negotiation skills
- Capability of thriving in a team environment where there are interdependencies with coworkers that are striving towards a common goal each day
- Driven by results
- High School Diploma or equivalent required, undergrad in business management or similar fields encouraged.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
- Paid Weekly.
- Tele-Health services if Healthcare coverage is elected.
- 401K plan with up to a 4% company match.
- Medical, Dental and Vision Insurance effective the first of the month following your start date.
- Employee Ownership Program
- Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
- 7 Paid Holidays.
- Company Uniform and Boot allowance.
- All necessary tools and equipment to perform the job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
