Job Title: Billing Supervisor - Client Services
Position Summary
The Billing Supervisor - Client Services at Marmic Fire & Safety is responsible for overseeing all billing activities and staff within the client services function. This role includes managing the development and implementation of policies and procedures to ensure the timely and accurate billing of customers. The Billing Supervisor will lead a team of billing specialists, address billing discrepancies, and continuously improve billing processes to maintain accurate accounts receivables.
Core Responsibilities
- Supervisory Responsibilities:
- Lead and manage the billing specialists team, providing guidance, training, and support to ensure high performance.
- Oversee the development and implementation of billing policies and procedures to enhance efficiency and accuracy.
- Foster a team environment that values expertise, collaboration, and continuous improvement.
- Billing Management:
- Investigate and resolve billing discrepancies and errors, ensuring prompt and accurate resolution.
- Manage the accurate and timely entry of billing data into the ERP system.
- Troubleshoot billing issues and work with accounts receivable to monitor controls and streamline processes.
- Process Improvement:
- Continuously improve processes for collecting funds, maintaining current accounts receivables, and managing invoicing and payment applications.
- Drive efforts to reduce risk exposure and days sales outstanding (DSO).
- Oversee the management of bad debt reserves, past dues, credit holds, and requests for credit lines.
- Administrative Duties:
- Process liens, lien waivers, and bankruptcies, and handle customer accounts sent to collections.
- Manage the transition of acquired receivables and businesses into Marmic, assessing risk and handling open deductions and credits.
- Ensure standard operating procedures (SOPs) are in place and that the team is well-trained and knowledgeable in these processes.
- Reporting and Analysis:
- Review month-end reports, including aging trends, status on top accounts, comparative analysis month over month, and roll forwards.
- Monitor and report on billing metrics and team performance, making recommendations for improvements as needed.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications
- Bachelor's degree in business, accounting, finance, or a related field preferred.
- Minimum 5 Years in Billing, Accounts Receivable, or similar Accounting management role (managing 5+ team members)
- Proven expertise in managing billing operations and leading a team.
- Proficient in Microsoft Excel and other reporting/analysis tools.
- Strong communication skills with demonstrated success in building and leading teams and working cross-functionally.
- Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.
- Sound judgment and exceptional problem-solving skills.
- Process-oriented mindset with a focus on continuous improvement.
- Joplin or Southwest Region Placement Required - Can be remote
- Will need to be with travel once every other month (or as needed)
Preferred Qualifications
- Experience with ERP systems and billing software.
- Knowledge of industry-specific billing practices and regulations.
- Experience in handling high-volume billing operations.
Benefits & Perks
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
- Paid Weekly.
- Company paid training programs and on-the-job training.
- Sign-on bonus potential.
- Tele-Health services if Healthcare coverage is elected.
- 401K plan with up to a 4% company match.
- Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.
- 19 days of PTO and Paid Holidays.
- Company Cell Phone and additional IT tools.
- Company Uniform and Boot allowance.
- A company vehicle, with maintenance care and fuel card.
- All necessary tools and equipment to perform the job.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
