Operations Manager - Fire Protection
About the Company
At Fire Pros, we are dedicated to providing an unmatched level of customer care and fire safety solutions for businesses throughout west Michigan.
Fire Pros has over 40 years of experience providing complete fire protection services for businesses, hotels, manufacturing, government buildings, restaurants and more. Our number one focus is customer safety-we want to make sure our customer's employees, property, and valuables are safe from the dangers of potential fires. We take pride in our "customer first" reputation and will do whatever it takes to make sure customer's property are protected from fire hazards and that their building meets fire safety codes. We primarily focus on inspections and service of fire protection systems and perform some installations. The best thing about partnering with Fire Pros is that we are our customers' single source solution for all fire protection services. Our experienced fire safety professionals specialize in all aspects of fire protection, including commercial kitchen fire suppression, fire sprinkler systems, fire alarm systems, fire suppression systems, fire extinguishers, emergency lighting and more!
Job Duties and Responsibilities
- Ensure that the customer's service expectations are met or exceeded.
- Manage day to day operational activities to meet quality, operational, and financial goals.
- Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
- Monitor and manage all revenues and expenses that impact P&L performance.
- Drive correctional changes to improve financial results for the branch.
- Oversee and manage the billing process and ensure that all work performed has been documented appropriately among all systems and accurately invoiced.
- Supervise and motivate the staff of Department Managers, Administrative Personnel and Warehouse team.
- Communicate and interact with customers and various internal functional departments (i.e. Accounting, Operational Departments, collections, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
- Review various reports and analyses to ensure consistency and operational effectiveness in the Operations team.
- Support research and reconcile forecasted financial results.
- Support and ensure compliance with all applicable OSHA and state workplace safety laws, as well as DOT and AHJ requirements.
Required Skills
- Strong coaching and employee development skills and experience.
- Excellent leadership ability.
- Strong interpersonal skills with the ability to motivate others.
- Ability to function in a fast-paced, team-based environment.
- Advanced customer interaction skills with the ability to communicate effectively.
- Superior verbal and written communication skills.
- Proven organizational and analytical skills.
- Must be very analytical and have excellent problem-solving skills.
- Extensive knowledge and use of Excel and other Microsoft Office Suite products.
- Strong financial skills/background.
- Results driven mentality.
Education and Experience
- Degree in a business, management, engineering, or other related field preferred.
- At least five years operations management experience in commercial service trade or construction related field.
Compensation
- Salary - Negotiable depending on candidate's background and experience
- Potential quarterly and annual bonuses
Benefits
We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.
- 401K with company match
- Medical, Dental and Vision
- Company paid Short & Long Term Disability
- Company paid Life Insurance
- Flexible spending accounts, Health and Dependent
- AFLAC
- Vacation and Personal Time
- Paid Holidays
- Tuition Reimbursement
Fire Pros LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Job Type: Full-time
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