The Branch Administrator supports a professional team, including new customer set up, quotes, pricing, and processing sales orders.
Duties Include
Posting all payments and payment types excluding cash and checks, receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately. The expectation is that postings occur the same day or next day.
Maintaining thorough, well organized customer files by scanning documents into the database and sorting and filing by customer.
Research and negotiate chargeback claims (an aggressive approach is needed to obtain chargeback recoveries).
Invoice originator must track and investigate deductions (chargebacks) from customer payments. Must verify with department managers to make sure we are being charged correctly for the chargeback. Need to dispute and negotiate if there is any discrepancy with chargeback.
Process, transmit and run credit card transactions for customer sales and refunds.
Investigate and respond back on a timely basis to merchant services disputes regarding chargebacks for sales with supporting documents such as proof of delivery and copies of invoices to ensure there are no inaccurate deductions taken out from merchants.
Perform other accounting duties as requested.
Other Duties as Assigned
Qualifications
Must have a strong work ethics
Must be a self-starter
Detail oriented, professional attitude, reliable
Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch
Possess strong organizational and time management skills
Strong problem solving skills
Communicate effectively verbally and in writing
Decipher POD’s and Invoices
Interact with employees and vendors in a professional manner including high stress times
Speak and write English
Work independently and with a team in a fast-paced and high volume environment ,with emphasis on accuracy and timeliness
Perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division accurately
Requirements
Possess High school diploma or equivalent, and 2+ years of experience. Pass pre-employment background and substance abuse screening upon hire and throughout employment.
In addition to an attractive wage, we offer the following featured Benefits for full-time employees:
Collaborative work environment
On-the-job training and company paid training programs
Teledoc services, if Healthcare coverage is elected
401K Plan
Vision
Life
Dental
Accidental
Long-Term and Short-Term Disability
Vacation
PTO
Paid Holidays
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Public Safety
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