About the Company

Fire Systems of Michigan, LLC., is a leader in the fire protection industry serving Michigan for over 40 years. Fire Systems of Michigan has an office in Novi, St. Clair Shores, and Grand Rapids, with an excellent team of 100+ employees who are responsible for the inspection and installation of kitchen fire suppression systems, fire extinguishers, fire alarms, sprinkler systems, and other fire protection services. We strive to provide our customers with the highest quality services to help keep them fire safe and code compliant. Fire Systems of Michigan has an extensive customer base with over 10,000 fire systems that perform recurring inspection and repair services throughout the state.

About the Position

Fire Systems of Michigan is looking to hire a Scheduler/Dispatcher that will work closely with our management team. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, extremely detail focused and have excellent communication skills. This position is high energy all day every day. It is expected that the person in this position will make a minimum of 60+ outbound phone calls daily.

What we can do for you:

Profit Sharing: Quarterly profit-sharing program payouts to all employees. Profit sharing is paid out quarterly.
Commitment to Excellence in Protection: Prioritizing delivering high-quality work above all else.
Employee Value: Feel valued through competitive pay and excellent benefits with a high employee retention rate.
Serious About Safety: We take our jobs seriously while maintaining a positive and fun work environment.
Team Bonding: We believe in the power of teamwork with employee get togethers.
Efficiency and Organization: We encourage everyone to always give their best with supportive management doing the same.
Focus on Service: We concentrate on the service side of fire and protection: inspection, testing, and maintenance of existing systems.
Advancement Opportunities: We offer our employees opportunities for career growth.

Pay ranges from $22 - $30/hour, based on experience. This is an in-office position in Novi, MI with a schedule of 8 am - 430 pm.

Responsibilities

Continually call our large customer data base to schedule appointments
Develop daily routes by geographic area for technicians that meet revenue expectations.
Field emergency service calls and reroutes existing technicians based on geographic location and availability to fulfill the customer's needs.
Obtain information from customers for necessary inspections and repairs.
Data entry of customer information
Answer customer calls to schedule inspections, repairs, and emergency services.
Assist technicians with questions and or issues that they may have.
Review reports daily to ensure workload is being managed properly.
Other duties may include, but not limited to, reviewing inspection reports, sales, filing, faxing, copying, etc.

Qualifications

Must have experience in a fast-paced outbound call center, telemarketing and or dispatching.
Previous clerical or administrative experience required.
Excellent verbal, written and customer service skills. Detail oriented is a must!
Takes initiative, pursues opportunities, and tackles goals.
Proven ability to oversee an essential business function and meet goals/deadlines.
Ability to function in a fast-paced, team-based environment.
Ability to handle stressful situations.
Must be very analytical and have excellent problem-solving skills.
Self-Starter with great organization skills, especially time management skills
Superior Customer Service is required.
Prioritizes and performs a variety of concurrent tasks.
Has excellent attendance and can handle responsibility.
High School Diploma or equivalent experience

Benefits:

401K with a company match
Medical and Dental Insurance - Partial Company Funded.
Vision insurance - employee funded.
Vacation and Personal time.
Paid holidays
Profit Sharing
Company paid Short Term and Long-Term disability and Life Insurance
Tuition Reimbursement
Competitive Wages
Employee Assistance Program

Employment is contingent upon successful completion of a background investigation, a Pre-employment drug screening and driving record. No phone calls please.

Fire Systems of MI, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fire Pros, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

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